Operations Management
In London, I pursued a career in operations management, drawn to venues and the custodianship of cultural spaces. I went on to hold management roles at Southbank Centre and The Queen Elizabeth Olympic Park, specialising in customer experience and ticketing.
Since relocating to Bristol in 2017, my work has evolved to focus on asset-based community development and running community buildings. Alongside these role, I have also continued my commitment to life long learning, starting my doctorate in 2022.

Leadership, guidance and support I offer
Mapping and evaluation of operational efficiency (building use, team culture and KPIs)
Marketing and communication strategy
Interim leadership and change management
Health and safety compliance and risk assessment
Website refinement for impact and accessibility
Bespoke training in venue and event management
Social impact measurement and reporting
Narrative articulation support for bid writing
Dyslexic thinking led problem solving
Organisational risk assessment (governance)
Research-informed community programmes
Peer support for leadership through times of change
Choosing and implementing new software, including ticketing and CRM
Team training needs analysis, recommendations, and onboarding
Critical friend, sense checking and peer mentoring
Scoping and feasibility support for new projects and spaces
Supporting early career management (in the leisure, arts and charity sectors)
Asset-based community development strategy support
Stakeholder relationship building and developing education partnerships
To learn more about how we can work together, contact me today.

