Operations Management

In London, I pursued a career in operations management, drawn to venues and the custodianship of cultural spaces. I went on to hold management roles at Southbank Centre and The Queen Elizabeth Olympic Park, specialising in customer experience and ticketing.

Since relocating to Bristol in 2017, my work has evolved to focus on asset-based community development and running community buildings. Alongside these role, I have also continued my commitment to life long learning, starting my doctorate in 2022.

Top right — Filwood Community Centre: "The outdoor courtyard of Filwood Community Centre in South Bristol on a sunny day, with decorated star-shaped installations on the lawn"  Bottom left — Community engagement collage: "A collage of community engagement activities in Bristol: outdoor workshops, participants viewing artwork, a woodland walk, and a young person holding a illustrated moon print"  Bottom centre — Emmeline speaking: "Emmeline Rodman speaking at a film screening event, holding a microphone in front of a large screen displaying film credits"  Bottom right — Community wedding: "A decorated community hall at BS3 Community Development set up for a wedding, with wooden chairs in rows and colourful hanging ribbon installations overhead"

Leadership, guidance and support I offer

  • Mapping and evaluation of operational efficiency (building use, team culture and KPIs)

  • Marketing and communication strategy

  • Interim leadership and change management

  • Health and safety compliance and risk assessment

  • Website refinement for impact and accessibility

  • Bespoke training in venue and event management

  • Social impact measurement and reporting

  • Narrative articulation support for bid writing

  • Dyslexic thinking led problem solving

  • Organisational risk assessment (governance)

  • Research-informed community programmes

  • Peer support for leadership through times of change

  • Choosing and implementing new software, including ticketing and CRM

  • Team training needs analysis, recommendations, and onboarding

  • Critical friend, sense checking and peer mentoring

  • Scoping and feasibility support for new projects and spaces

  • Supporting early career management (in the leisure, arts and charity sectors)

  • Asset-based community development strategy support

  • Stakeholder relationship building and developing education partnerships

To learn more about how we can work together, contact me today.